Shipping & Returns

We ship within the United States by USPS. Unopened items can be returned within 30 days. Anything that arrives damaged, leaking, or not what you ordered is our problem to fix, and we cover the postage both ways.

We currently ship to addresses within the United States only, including PO Boxes and APO/FPO addresses. We do not ship internationally at this time.

• Standard — $6.95, arriving in 3–7 business days once dispatched.
• Expedited — $12.95, arriving in 2–3 business days once dispatched.

Standard shipping is free on orders over $75. Shipping is calculated and shown at checkout before you pay.

Delivery estimates are the carrier's, and count business days from dispatch rather than from when the order is placed. Orders are usually dispatched within one to two business days. We are not able to guarantee a delivery date, and carrier delays are outside our control.

You will receive an email with a USPS tracking number when your parcel goes out. Tracking can take up to 24 hours to show movement after the label is created — a number that shows nothing yet usually means the parcel has not been scanned, not that it has been lost.

Because these are hair and body products, we can only accept returns of items that are unopened, with any manufacturer seal intact. Once a bottle has been opened we cannot resell it, and hygiene rules mean we cannot restock it either.

• Requests must be made within 30 days of delivery.
• Items must be unopened, unused, and in their original packaging.
• Return postage on a change-of-mind return is paid by you, and the original shipping charge is not refunded.
• We recommend a tracked service. We can only refund returns we actually receive.

Gift-with-purchase items and free extras must be returned alongside the items they came with, or their value will be deducted from the refund.

If a parcel arrives damaged or leaking, if an item is not what you ordered, or if something is missing, contact us within 14 days of delivery and we will replace it or refund it in full — including postage. You will not be asked to pay to return a mistake of ours.

Photographs of the parcel and its contents help enormously, and mean we can usually resolve it in a single message.

Email support@hemisphereoneusa.com with your order number and what you would like to return. We will reply with the return address and instructions.

Please do not send anything back before hearing from us — unannounced returns are difficult to match to an order, which delays the refund.

Approved refunds are issued to the original payment method once the returned item arrives and has been checked. Card refunds typically appear within five to ten business days, depending on your bank.

If a returned item arrives opened, used, or damaged, we will contact you before making any decision rather than quietly refusing the refund.

If your order has not been dispatched yet, email us and we will cancel and refund it in full. Once it is in the postal system it has to be handled as a return.

Anything not covered here, ask us on the contact page or by email. Our full terms of sale set out the rest.